In today’s digital world, handling a customer request in an efficient way might require a combination of content, transactional data from multiple systems, and automation. Case management systems offer such 360° views on all case-related information, but are often expensive to design and build.

What if you had a way to digitize and automate your business processes and cases faster, keeping your technology costs under control at the same time? That’s where OpenText AppWorks comes into play.

Join our webinar next 23 April to learn from the experts how OpenText AppWorks provides a single platform that lets you re-engineer and adapt your systems and processes around customer needs, all based on low-code configuration.

In this session you’ll get to explore:

• How to digitize, connect and manage information as a strategic business asset
• The pros and cons of information driven design and traditional flow driven design 
• A common language where operational teams, process experts and IT can collaborate 
• Proven strategies to automate routine work or optimize knowledge-driven work for better control over your customers’ experience
• How your COO, process managers, operations director, and BU managers can design flexible workflows from their roles’ perspective 
• A cost-effective way to build case management applications faster, improving your time to market
• How you can simplify case management workflow design, combining structured and unstructured content from diverse business systems and content repositories
• How OpenText AppWorks combines components for digitization, process automation and organized interaction in business applications
• Well-structured arguments to build a business case for OpenText AppWorks low-code case management