Nivos is a multi-utility company in Mäntsälä, Finland, that supplies electricity, district heating, natural gas and broadband connections, among other services. As Mäntsälä becomes more attractive to foreign customers, Nivos has recognized the need to improve its ability to serve customers in English in the same excellent manner as it does in Finnish.
The Challenge
Nivos needed to improve employees' presentation skills, and expand their knowledge of business practices in other cultures.
Acolad provided language training services to employees at Nivos during 2017 and 2018 to teach them customer service language in English.
The Solution
Watch the video to find out how language training helps Nivos serve their customers better!
Nivos Oy: language training
The Result
Acolad provided language training services that helped Nivos employees serve their customers better, boosts their confidence and expand their knowledge of business practices in other cultures.
