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Job Opening

IT Information System Business Analyst(Sharepoint App Support)

  • Chennai, Tamil Nadu, India
  • IT Services
  • Full-time
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Description:


Acolad is an international leader in language and content solutions, services and technologies. Represented by the brands Acolad, Amplexor, TextMaster and Livewords, the group is present in 25 countries and has a network of over 2,000 internal experts worldwide and +20,000 external linguists.

At Acolad, every position is key to our global growth: we know that we will only succeed if our people succeed.

Joining Acolad means a unique opportunity for professional development through a collaborative global environment that promotes talent and creativity. We are continuously looking for new talent (like you!) to support our mission to drive growth and innovation across some of the world’s leading brand.

website-www.amplexor.com

41 OFFICES in 25 COUNTRIES

At Acolad we innovate, we are experienced and committed to our clients and employees.

We provide digital state-of-the-art solutions that are both universal and tailored to our clients’ needs.

At Acolad we think global, we think ahead and we think about the future.

At Acolad we give you the space to grow and the opportunity to develop an international career in a multicultural environment.

We produce and implement IT solutions for managing regulated processes and content in Life Sciences industry.

Our business is currently expanding, therefore, we are looking for highly motivated individuals to join our IT team in a position of Business Analyst




AMPLEXOR INDIA PVT. LTD

JAYANT TECH PARK,

OLD NO 7, NEWNO 41, 6th FLOOR,

MOUNT POONAMALLEE ROAD,

MANAPAKKAM, CH-600089

Phone: 04466841999


The Job Role

  • First and Second level support of information system across AMPLEXOR group entities, by telephone or email, with special focus to office 365 tools.
  • Qualification, Documentation and resolution of functional support requests/incidents.
  • Coordination of requests, including routing and monitoring of level 3 requests.
  • Adaptation of configuration items according to the users’ need.
  • Specification and analysis of application changes according to user requirements.
  • Coordination and execution of test scenarios for new releases, including set-up of test plans
  • Writing and updating of documentation (user administration and training manuals).
  • Coordination, Set-up and execution of trainings.


Requirements:
  • Degree in Information Technology and Computer Engineering or similar Engineering degree
  • You can evaluate, plan, prioritize and organize the workload in relation to the incidents impact
  • Provable knowledge of office 365 applications (preferential extended to corresponding admin centres of each application)
  • Knowledge in share point design and in Microsoft office compliance technical features is a plus.
  • Experience in using an issue tracking & reporting system.
  • Strong attention to detail and customer service orientation.
  • Excellent trouble shooting skills.
  • Strong on documentation and organisation,
  • Ability to communicate at all levels.
  • Proven ability to work in a self-directed manner and collaboratively with others.
  • Excellent knowledge of English language
Benefits:

Five days work, and all Statutory benefits

Indian National and Festival Holidays

Favorable work environment