Job Opening

Description:

Acolad is an international leader in language and content solutions, services, and technologies. Represented by the brands Acolad, TextMaster and Livewords, the group is present in 25 countries and has a network of over 2,000 internal experts worldwide and +20,000 external linguists.

At Acolad, every position is key to our global growth: we know that we will only succeed if our people succeed.

Joining Acolad means a unique opportunity for professional development through a collaborative global environment that promotes talent and creativity.

We are continuously looking for new talent (like you!) to support our mission to drive growth and innovation across some of the world’s leading brand.

We are currently looking for an L2 / L3 Support Specialist to join our team in Boulogne-Billancourt, France.

Our DNA is in the global content lifecycle; our future is in global digital engagement. This means we are the experts in helping brands engage in global conversations with all their users in any language, at any time. All of this requires a cutting-edge production platform, and that is exactly what you will be working on.

You will be working to help users during their day-to-day tasks. You will work with passionate colleagues with a background in machine learning, big data, NLP, localization technology and business process management. Your stakeholders will span the globe, and your end customers will be some of the world's biggest brands.

Responsabilities

• ✔️ L2 / L3 Support for legacy systems
• ✔️ Help building and maintaining macros/templates in an international agile team
• ✔️ Work on a system that powers 600 million translations per year into 200 targets languages and distributed as tasks to tens of thousands of users
• ✔️ Work in a self-organized and highly accountable manner
• ✔️ Collaborating with business analysts, testers, and peers to ensure delivery of a qualitative finished product
• ✔️ Debugging, bug fixing and software maintenance in a 3rd level support capacity for the production system
• ✔️ Writing and updating software documentation

Requirements:

• You have a degree in Computer Science or a related filed
• At least 3 years' experience (4 years strongly preferred) of experience as developer in an enterprise environment
• Strong knowledge in Java, Groovy, VBA, SQL. Apache Velocity would be a plus
• Familiarity with SQL Server database
• Working knowledge in using Confluence, Jira, Git
• Good verbal communication skills and a good team player
• Fluent English to collaborate within an international team

Benefits:

• ⚕️ Health insurance
• ➕ Company provident insurance

• 🍽️ Luncheon vouchers

• 🚇 Transportation allowance

• 🌎 An international environment
• 💼 A competitive salary according to profile and experience.