Job Opening

Description:

Acolad is an international leader in language and content solutions, services and technologies. Represented by the brands Acolad, Amplexor, TextMaster and Livewords, the group is present in 25 countries and has a network of over 2,000 internal experts worldwide and +20,000 external linguists.

At Acolad, every position is key to our global growth: we know that we will only succeed if our people succeed.

Joining Acolad means a unique opportunity for professional development through a collaborative global environment that promotes talent and creativity. We are continuously looking for new talent (like you!) to support our mission to drive growth and innovation across some of the world’s leading brand.

We are currently looking for a Strategic Account Manager to join our team!

The Strategic Account Manager will manage relationships with a portfolio of existing client accounts to ensure maximum use of the services and delivery in line with the contract.

Responsibilities:

To identify business development opportunities within an existing client base and to maximise sales revenue by implementing effective strategies to maintain and grow existing business.

• Grow revenue from existing clients – look for new spenders within existing clients and cross-sell
• Ensure client's retention and ensure overall client's satisfaction.
• Expand business through identification, planning and winning of new contact relationships to grow the client.
• Manage an on-going pipeline of revenue and activity.
• Assist with - or, if so agreed, lead - any RFP/Tender/Proposal together with Head of Account Management and BDMs.
• Be knowledgeable about revenue and profitability and report accordingly.
• Build and maintain relationships with clients to understand their needs, culture, and decision-making process to be able to propose solutions.
• Prepare for and attend QBR or other major client meeting in addition to regular meetings and calls.
• Develop, agree, and maintain an account plan for each client to achieve sales strategy and targets including marketing campaigns and activity.
• Manage the sales pipeline and KPI activities to ensure you achieve annual sales targets.
• Proactively develop sales skills and market/business knowledge, apply best practice techniques and tools to maximise your performance.
• Achieve budgets, targets, activity levels, as agreed with Head of Account Management.
• Responsible for developing effective relationships with internal departments to meet client needs. Perform Client satisfaction surveys or calls and being the escalation point for the client.
• Complete and provide appropriate, timely management reports as required.
• Create and maintain all required CRM records.
• Develop extensive knowledge of client procurement process, including who the decision-makers are, and develop effective interventions to provide solutions to issues that clients are facing in their localization process.
• Understand external business environment, including key competitors, developments in technology, economic/political/social drivers.

• Acting as a link between the customer and the internal delivery/production teams
• Acting as a focal contact point and escalation point for the client and solving - in collaboration with the production teams - any issues related to customer satisfaction

Requirements:

• Excellent working knowledge of our full service and technology offering
• Negotiation skills
• Competent written / verbal communication and interpersonal skills - Fluent in German required.
• Building effective relationships
• Effective presentation skills
• Account mapping, planning and management
• Understanding our competitors / USP’s / commercial awareness
• Industry specific experience

Benefits:

• Public Transport Allowance
• Lunch Vouchers