Job Opening

Description:

Acolad is an international leader in language and content solutions, services and technologies. Represented by the brands Acolad, Amplexor, TextMaster and Livewords, the group is present in 25 countries and has a network of over 2,000 internal experts worldwide and +20,000 external linguists.

At Acolad, every position is key to our global growth: we know that we will only succeed if our people succeed.

Joining Acolad means a unique opportunity for professional development through a collaborative global environment that promotes talent and creativity. We are continuously looking for new talent (like you!) to support our mission to drive growth and innovation across some of the world’s leading brand.

We are looking for a ICT Helpdesk Analyst to be part of our team in Boulogne-Billancourt, France, who will report to the Helpdesk Manager

As a ICT Helpdesk Analyst, you will be the first point of contact for all IT support queries coming from the whole company's subsidiaries all around the world but focused on your main one. You will be responsible for:

• Resolve or escalate incidents using a ticket system
• Follow up with escalation points
• Create and update documentation
• Reports to management and improves the helpdesk quality of service

Specific Responsibilities

✔️  Uses the helpdesk ticketing system

✔️  Supports users with software applications

✔️  Deploys systems and software in Windows and Macintosh environment

✔️  Account creation and troubleshooting

✔️  Support 1st level Desktop, Network, and infrastructure

✔️  Execute data backup, archival, and recovery strategies

✔️  Provide maintenance on computer hardware and system

✔️  Train and support users on the use of desktop software and network resources

✔️  Work with the other services

✔️  Investigate issues and document them

Requirements:

• Over 5 years in IT services experience: with users/customer’s relationship
• Microsoft office troubleshooting knowledge
• Troubleshooting and maintenance of computer hardware, software and network connectivity
• Active directory user management
• Network: routing, dhcp, drive mapping
• Printing hardware and software
• Knowledge of helpdesk tools
• Backup exec and Veeam understanding
• Knowledge of fileshares and storage monitoring
• VMware or any virtual environment support
• Senior able to participate in quality audits and meetings (iso 9K and iso 27k)
• Experience with TSE environment (plus)
• Jira knowledge (plus)
• ITIL knowledge (plus)
• English fluent is (mandatory)
• French or German speaking (plus)

Personal qualities

• Organizational skills, ability to prioritize tasks and issues
• Stress-resistant
• Autonomous, keen mind, and resourcefulness
• Calm, friendly and comforting, build customer relationships, target customer’s satisfaction
• Open mind and eager to learn, fast learner, teaching skills
• Capacity to work cooperatively and effectively with other IT colleagues all around the world
• As senior able to inspire the team, take decisions on current tickets, push the actions, raise ideas and way of improvement.

Benefits:

• ⚕️Health insurance
• ➕ Company provident insurance

• 🍽️Luncheon vouchers
• 🚇Transportation allowance